Shipping policy

Shipping Policy

Thank you for shopping with Trowio.

We are committed to delivering your order as quickly and safely as possible.

Shipping Locations

At this time, we only ship to addresses within the United Kingdom.

We do not currently offer international shipping.

Order Processing

  • Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • Once your order has been processed and dispatched, you will receive a shipping confirmation email.

Please note that processing times may be longer during busy periods, holidays, or promotional events.

Estimated Delivery Time

Estimated delivery within the United Kingdom is 5–10 business days after dispatch.

Please note that delivery times are estimates only and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions.

Order Tracking

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to factors outside our control.

If your order has not arrived within 15 business days after dispatch, please contact us at trowio.support@gmail.com, and we will investigate the shipment.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date at trowio.support@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: trowio.support@gmail.com